Serving London, Essex, Suffolk & Kent: Your trusted experts for RICS Building Surveys, Help to Buy Valuations and Party Wall Matters
Protecting your property.
Securing your peace of mind.
INTRODUCTION
1.0 Definitions
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In these Terms of Business:
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"We", "us", "our" and "the Company" refer to Rellim Surveyors Limited.
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"You" and "your" refer to the client or potential client.
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"Services" refers to any services provided by us, including but not limited to RICS Home Surveys, Party Wall services, Market Valuations, and Help to Buy Valuations.
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"Website" refers to our website at www.rellimsurveyors.co.uk.
1.1 Application
These Terms of Business apply to all services provided by Rellim Surveyors Limited. Specific services (such as RICS Home Surveys) may be subject to additional Terms of Engagement which will be provided separately.
1.2 Changes to Terms
We reserve the right, at our sole discretion, to amend, update, vary, or otherwise modify these Terms of Business at any time where it is considered reasonably necessary to do so. This may include, but shall not be limited to, amendments required to reflect changes in applicable law, statutory instruments, regulatory requirements (including but not limited to those imposed by the Royal Institution of Chartered Surveyors (RICS)), professional guidance, industry standards, business practices, or the scope and nature of the services we provide.
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Any such amendments shall take effect upon written notification to you, which may be provided by email, post, or by publication on our website, and shall apply to all instructions and services not yet completed at the date of such notification. Where an instruction is ongoing, the updated Terms shall apply from the date of notification unless otherwise agreed in writing.
It is your responsibility to ensure that you have reviewed the most current version of these Terms of Business. Continued engagement with our services, or failure to object within a reasonable period following notification, shall constitute deemed acceptance of the revised Terms.
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Notwithstanding the above, where amendments materially affect the scope of services, fee structure, or your rights and obligations, we shall use reasonable endeavours to bring such changes expressly to your attention. If you do not agree with any amended Terms, you shall have the right to terminate your instruction in writing, subject always to payment for any services carried out and costs incurred up to the date of termination.
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For the avoidance of doubt, no amendment to these Terms shall retrospectively alter the basis upon which services already completed have been provided, nor shall it affect any accrued rights, liabilities, or obligations existing prior to the date of such amendment.
SERVICES
2.0 Our Services
We offer a range of professional property services, including:
• RICS Home Surveys (Level 2 and Level 3)
• Premium Building Surveys
• Specific Defect Reports
• Party Wall services
• HMRC/Probate Market Valuations
• Matrimonial Expert Witness Valuations
• Help to Buy Valuations
• Drone Surveys
2.1 Service-Specific Terms
Each specific service we provide may be subject to additional Terms of Engagement which will be provided to you before you commission our services. These Terms of Business should be read in conjunction with any service-specific Terms of Engagement.
2.2 Quality Standards
All our services are provided in accordance with the professional standards of the Royal Institution of Chartered Surveyors (RICS), of which we are a regulated firm.
BUSINESS OPERATIONS
3.0 Business Hours
Our standard business hours are:
• Monday to Friday: 8:00 am to 7:00 pm
• Saturday: 8:00 am to 12:00 noon
• Sunday and Bank Holidays: Closed
Inspection appointments may be scheduled during daylight hours only, subject to availability.
3.1 Contact Methods
You can contact us through the following methods:
o Email: hello@rellimsurveyors.co.uk
o Telephone: 03330 907 598
o Website contact form: www.rellimsurveyors.co.uk/contact
We aim to respond to all inquiries within one business day.
3.2 Appointments
Appointments shall be arranged at dates and times mutually agreed between the parties and within our normal business hours. In the event that you are unable to attend or wish to rearrange a confirmed appointment, you are required to provide not less than 24 hours’ prior notice. Failure to provide such notice may result in a cancellation or abortive visit fee being charged, to reflect time allocated, travel undertaken, and any associated administrative costs incurred.
3.3 Fee Quotations
All fee quotations are valid for 30 days from the date of issue, unless otherwise stated. Quotations are based on the information provided by you at the time.
3.4 Payment Terms
3.4.1 Unless otherwise expressly agreed in writing by Rellim Surveyors Limited, all fees and charges in respect of the Services shall be payable in full in advance of the commencement of any work.
3.4.2 The Company reserves the right to withhold the provision of any Services, reports, or deliverables until such time as cleared funds have been received in full.
3.4.3 Payment may be made by bank transfer or by card via the Company’s secure online payment system, details of which shall be provided upon request or within the relevant fee proposal or invoice.
3.4.4 Any alternative payment arrangements must be agreed in writing by the Company prior to instruction and shall be subject to such terms as the Company may reasonably impose.
3.5 Additional Charges
Additional charges may apply if:
• The property or scope of work differs from the description provided
• Additional work is requested after the initial agreement
• Access to the property is restricted, requiring additional visits
• Specialised equipment or expertise is required
Any additional charges will be communicated to you before they are incurred, where possible.
Refund Policy
4.1 General Principles
Refunds are not automatic and shall be considered strictly in accordance with this Refund Policy, the specific Terms of Engagement relating to the service instructed, and all applicable legislation, including but not limited to the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
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All services provided by us are professional services which involve the allocation of time, expertise, and resources from the point of instruction. As such, fees may become payable upon instruction, irrespective of whether the service is ultimately completed.
4.2 Cancellation Prior to Inspection / Site Visit
Where you cancel your instruction prior to the agreed inspection or site visit:
• More than 24 hours’ notice: A full refund shall ordinarily be made, subject to deduction of any reasonable administrative costs incurred.
• Less than 24 hours’ notice: We reserve the right to retain a proportion of the fee to reflect time allocated, administrative costs, and loss of booking.
• Same day cancellation or non-attendance: A cancellation or abortive fee may be charged up to the full amount of the agreed fee.
4.3 Cancellation Following Inspection
Where the inspection or site visit has already taken place:
• No refund shall be payable in respect of the inspection element of the service.
• If report preparation has commenced, we reserve the right to retain fees proportionate to the work undertaken.
• Where the report has been completed or issued, the full fee shall remain payable and no refund shall be due.
4.4 Consumer Cancellation Rights (Distance Contracts)
Where you are a consumer and the instruction is entered into at a distance (for example, online or by telephone), you may have a statutory right to cancel within 14 days of entering into the contract.
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However, by instructing us to proceed within this 14-day period, you expressly request that we commence the service immediately. In doing so:
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• You acknowledge that if the service is fully performed within the 14-day period, you will lose your right to cancel.
• If you cancel after work has commenced, you shall be liable to pay for the proportion of the service already carried out.
4.5 Defective Service or Complaints
If you consider that the service provided falls below the standard reasonably expected of a competent RICS regulated firm, you should raise this in accordance with our Complaints Handling Procedure.
Where a complaint is upheld:
• Appropriate remedial action will be taken, which may include a partial refund, re-inspection, or revision of the report where appropriate.
• Refunds, if any, shall be proportionate to the extent of the deficiency identified and shall not exceed the original fee paid for the service.
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4.6 Third-Party Costs and Disbursements
Any third-party costs, disbursements, or specialist reports commissioned on your behalf (including but not limited to drainage searches, specialist inspections, or structural reports) are non-refundable once incurred.
4.7 Method of Refund
Where a refund is due:
• It shall be processed within a reasonable period and in accordance with applicable law. • Refunds will be made via the original method of payment, including to the same debit or credit card used at the time of instruction, unless otherwise agreed in writing.
• We reserve the right to make reasonable deductions for bank charges, administrative costs, or work already undertaken.
4.8 Non-Refundable Circumstances
For the avoidance of doubt, refunds shall not be provided in the following circumstances:
• Where the report has been completed and issued;
• Where access to the property was not possible due to matters outside our control;
• Where you fail to provide necessary information or access required to carry out the service;
• Where delays or cancellations arise due to third parties (including agents, tenants, or occupiers);
• Where dissatisfaction arises from matters clearly identified within the report or within the agreed scope and limitations of the service.
4.9 Discretion
Notwithstanding the above, we reserve the right, at our sole discretion, to offer a goodwill refund or partial refund in circumstances where we consider it fair and reasonable to do so, without any admission of liability.
INTELLECTUAL PROPERTY
5.1 Ownership of Reports
All reports, documents, drawings, photographs, data, and other materials produced by us in the course of providing our services (the “Report”) shall remain our intellectual property at all times. Copyright in the Report is retained by us in accordance with applicable law, including the Copyright, Designs and Patents Act 1988.
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Upon full and cleared payment of all fees due, you are granted a limited, non-exclusive, non-transferable, and revocable licence to use the Report solely for the specific purpose for which it was commissioned. This licence is personal to you and does not permit reliance by, or transfer to, any third party without our prior written consent.
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Notwithstanding the above, you are permitted to share the Report with your professional advisers directly involved in the relevant transaction, including but not limited to your legal representatives (such as solicitors or licensed conveyancers), mortgage advisers, and financial advisers, strictly for information and advisory purposes in connection with that transaction. Such sharing does not confer any right of reliance on those parties, nor does it create any duty of care owed by us to them.
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No third party may rely upon the contents of the Report unless we have expressly agreed in writing to extend reliance and, where applicable, a formal letter of reliance has been issued and any additional fee paid. In the absence of such agreement, we accept no responsibility or liability to any third party in respect of the Report or its contents.
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The Report may not be reproduced, published, or disclosed in whole or in part to any other party, nor used for any purpose other than that for which it was prepared, without our prior written consent. Any unauthorised use, reliance, or distribution shall be at the sole risk of the party undertaking such use.
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For the avoidance of doubt, the Report is prepared solely for the benefit of the named client and for the stated purpose at the date of inspection. It should not be relied upon for any subsequent transaction, re-financing, or other purpose without our express written confirmation.
​Confidentiality
6.1. General Duty of Confidentiality
Both parties agree to treat as confidential all information, documents, communications, and materials disclosed or made available in connection with the instruction, whether in written, electronic, or verbal form (“Confidential Information”). Neither party shall, without the prior written consent of the other, disclose such Confidential Information to any third party except as expressly permitted under this clause or as required by law.
6.2. Our Obligations
We shall take all reasonable steps to safeguard the confidentiality of your information and shall use such information solely for the purpose of providing the instructed services. Confidential Information will only be disclosed within our organisation to those employees, consultants, or subcontractors who reasonably require such information for the proper performance of the services, and who are subject to appropriate confidentiality obligations.
6.3. Permitted Disclosures
Notwithstanding the above, we may disclose Confidential Information in the following circumstances:
• Where disclosure is required by law, regulation, court order, or any competent authority;
• To our professional indemnity insurers, legal advisers, or regulatory bodies in connection with any complaint, claim, investigation, or dispute;
• To third-party consultants or specialists engaged where necessary for the proper performance of the services, subject to appropriate confidentiality obligations;
• Where the information is already lawfully in the public domain other than through a breach of this clause.
6.4. Client Obligations
You agree to keep confidential all information, documents, and communications provided by us in connection with the services and not to disclose such information to any third party except where required by law or with our prior written consent.
6.5. Data Protection
Both parties shall comply with all applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Personal data shall be processed only to the extent necessary for the performance of the services and in accordance with applicable legal requirements.
6.6. Duration
The obligations of confidentiality set out in this clause shall continue indefinitely following completion of the services or termination of the instruction, except in respect of information which lawfully enters the public domain.
6.7. Remedies
Any unauthorised disclosure or use of Confidential Information may give rise to irreparable harm. Accordingly, we reserve the right to seek appropriate remedies, including injunctive relief and/or damages, in addition to any other remedies available at law.
Multiple Offices and Locations
We operate from multiple office locations and provide services across various geographical areas. The office or contact details referenced in any correspondence, report, or communication shall be for administrative and operational purposes only and shall not affect the identity of the contracting entity.
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All services are provided by and under the responsibility of the instructing entity as named within the Terms of Business and/or the relevant service-specific Terms of Engagement, irrespective of the office location from which the service is coordinated or delivered
You acknowledge that inspections, surveys, and related services may be carried out by suitably qualified surveyors operating from different locations within our network, and that administrative functions (including booking, reporting, and client communication) may be handled centrally or from any of our offices.
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For the avoidance of doubt, no separate legal relationship is created with any individual office location, and all contractual rights and obligations remain with the named contracting entity.
WEBSITE USE
8.1 Website Content
All content on our website, including text, graphics, logos, and images, is the property of Rellim Surveyors Limited or our content suppliers and is protected by UK and international copyright laws.
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8.2 Website Access
While we make reasonable efforts to ensure our website is available 24 hours a day, we do not guarantee uninterrupted access to our website or any linked websites.
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8.3 Accuracy of Information
We make reasonable efforts to ensure that information on our website is accurate, but do not guarantee that the website is free from errors or omissions. Professional advice should be sought before taking action based on website content.
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8.4 Links to Third-Party Websites
Our website may contain links to third-party websites. These links are provided for your convenience only. We have no control over, and no liability for, the content of these websites.
Online Booking
9.1 Online Booking
Where you utilise our online booking system, you acknowledge and agree that you are solely responsible for ensuring that all information submitted is complete, accurate, and not misleading at the time of booking. This includes, but is not limited to, property address details, property type, access arrangements, contact information, and the nature of the service required. We shall not be liable for any delay, additional cost, or inability to provide the service arising from inaccurate or incomplete information provided by you.
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All bookings made via our online system shall be treated as a request for services only and shall not constitute a binding agreement until such time as the booking has been expressly accepted by us in writing (which may include email confirmation) and, where applicable, full or agreed payment has been received and cleared.
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We reserve the right, at our sole discretion, to decline, cancel, or amend any booking where:
• The information provided is incomplete, inaccurate, or inconsistent;
• The property or instruction falls outside our scope of services or professional remit;
• Access arrangements are unsuitable or cannot be reasonably accommodated; or
• There are reasonable grounds to do so, including operational, safety, or regulatory considerations.
In the event that a booking is amended or cancelled by us prior to inspection, any fees paid shall be refunded in accordance with our Refund Policy.
You further acknowledge that the availability of appointment slots displayed within the online booking system is indicative only and does not guarantee availability until confirmed by us. We shall not be liable for any losses arising from reliance on provisional availability or unconfirmed bookings.
Use of the online booking system constitutes acceptance of these Terms of Business, together with any applicable service-specific Terms of Engagement.
Online Booking
9.1 Online Booking
Where you utilise our online booking system, you acknowledge and agree that you are solely responsible for ensuring that all information submitted is complete, accurate, and not misleading at the time of booking. This includes, but is not limited to, property address details, property type, access arrangements, contact information, and the nature of the service required. We shall not be liable for any delay, additional cost, or inability to provide the service arising from inaccurate or incomplete information provided by you.
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All bookings made via our online system shall be treated as a request for services only and shall not constitute a binding agreement until such time as the booking has been expressly accepted by us in writing (which may include email confirmation) and, where applicable, full or agreed payment has been received and cleared.
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We reserve the right, at our sole discretion, to decline, cancel, or amend any booking where:
• The information provided is incomplete, inaccurate, or inconsistent;
• The property or instruction falls outside our scope of services or professional remit;
• Access arrangements are unsuitable or cannot be reasonably accommodated; or
• There are reasonable grounds to do so, including operational, safety, or regulatory considerations.
In the event that a booking is amended or cancelled by us prior to inspection, any fees paid shall be refunded in accordance with our Refund Policy.
You further acknowledge that the availability of appointment slots displayed within the online booking system is indicative only and does not guarantee availability until confirmed by us. We shall not be liable for any losses arising from reliance on provisional availability or unconfirmed bookings.
Use of the online booking system constitutes acceptance of these Terms of Business, together with any applicable service-specific Terms of Engagement.
COMMUNICATION
10.1 Methods of Communication
By engaging our services, you agree that we may communicate with you by email, telephone, or post using the contact details you provide.
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10.2 Marketing Communications
We may send you information about our services that we believe may be of interest to you. You can opt out of receiving marketing communications at any time by contacting us or using the unsubscribe facility in our emails.
10.3 Recording Communications
We may record telephone calls for training, quality, and security purposes. By calling our telephone numbers, you consent to the recording of your call.
DATA PROTECTION
11.1 Data Controller
For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Rellim Surveyors Limited is the data controller for any personal data you provide to us.
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11.2 Use of Personal Data
We will use your personal data to:
• Provide our services to you
• Process your payments
• Communicate with you about our services
• Comply with legal and regulatory obligations
• Market our services to you (where you have consented)
11.3Data Protection Rights
Under data protection legislation, you have rights concerning your personal data, including rights to:
• Access
• Rectification
• Erasure
• Restriction of processing
• Data portability
• Object to processing
For more information on how we process your personal data and your rights, please see our Privacy Policy at www.rellimsurveyors.co.uk/privacy-policy.
LIABILITY AND LIMITATIONS
12.1 Professional Indemnity Insurance
We maintain Professional Indemnity Insurance (“PII”) in accordance with the requirements of the Royal Institution of Chartered Surveyors (RICS) and in compliance with all applicable regulatory and professional standards. Such insurance is maintained with a reputable insurer and provides cover in respect of civil liability arising from the provision of our professional services, subject always to the terms, conditions, exclusions, and limits of indemnity contained within the relevant policy.
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Details of our current PII cover, including the level of indemnity and the identity of the insurer, are available upon reasonable written request.
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For the avoidance of doubt, our liability to you shall not exceed the level of indemnity available under our PII policy for the relevant claim, and shall in all cases be subject to the limitations, exclusions, and conditions set out within these Terms of Business. Where multiple claims arise from the same act, omission, or series of related acts or omissions, such claims may be treated as a single claim for the purposes of the applicable indemnity limit.
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Nothing in this clause shall operate to extend our liability beyond that which is covered under our PII policy, nor shall it create any obligation for us to maintain insurance beyond that required by RICS or applicable law.
Limitation of Liability
13.0 Limitation of Liability
Our liability to you, whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the amount expressly stated within the relevant service-specific Terms of Engagement and/or, where applicable, as set out within the Report. In the event of any inconsistency, the lower of the stated limits shall apply.
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Where no specific limit of liability is expressly stated within the service-specific Terms of Engagement or the Report, our liability shall be limited to a sum commensurate with the level of Professional Indemnity Insurance maintained by us at the time the claim arises, subject always to the terms, conditions, and exclusions of such policy.
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For the avoidance of doubt, this limitation shall apply to the aggregate of all claims arising out of or in connection with the same instruction, including any acts or omissions forming part of a series of related matters. Nothing in this clause shall operate to exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be lawfully excluded or limited under applicable law.
13.1 Exclusion of Liability
To the fullest extent permitted by law, we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any of the following:
• Any losses which were not reasonably foreseeable to both parties at the time the contract was formed, being those losses that do not arise naturally from the breach or which were not within the reasonable contemplation of the parties at the outset of the instruction;
• Any losses which are not directly attributable to, or caused by, any breach, act, or omission on our part;
• Any business-related losses, including but not limited to loss of business, loss of profits, loss of revenue, loss of contracts, loss of opportunity, loss of goodwill, or anticipated savings, whether direct or indirect;
• Any indirect, special, or consequential losses or damages of any nature whatsoever, howsoever arising.
For the avoidance of doubt, we do not accept responsibility for losses arising from matters outside the scope of the instructed service, including but not limited to reliance on the Report for purposes other than that for which it was prepared, or use by any third party without our express written consent.
Nothing in this clause shall operate to exclude or limit our liability for death or personal injury resulting from our negligence, fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under applicable law.
COMPLAINTS
14.1 Complaints Procedure
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14.2 If you are dissatisfied with any aspect of our service, you should, in the first instance, contact our Complaints Administrator at clientcare@rellimsurveyors.co.uk, setting out the nature of your concerns in writing. Our full Complaints Handling Procedure is available upon request and will be provided to you promptly.
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14.3 Upon receipt of your complaint, we will acknowledge it within 2 working days and aim to provide a formal written response within 10 working days of acknowledgement. Where the matter is complex and requires further investigation, we will keep you informed of progress and provide an updated timeframe, with a final response issued within 20 working days where reasonably practicable.
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14.4 If you remain dissatisfied following our final response, you may be entitled to refer the matter to an independent redress mechanism, in accordance with our Complaints Handling Procedure and the requirements of the Royal Institution of Chartered Surveyors (RICS)
Alternative Dispute Resolution
We are committed to resolving complaints amicably. If we cannot resolve a complaint to your satisfaction, you may refer the matter to an independent alternative dispute resolution provider approved by RICS.
TERMINATION
17.1 Termination by You
You may terminate your instruction to us at any time by providing written notice. Such termination shall take effect upon receipt of that notice or at such later date as may be specified within it.
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Upon termination, you shall remain liable for all fees, costs, and disbursements incurred up to the date of termination, including (but not limited to) time spent, inspections undertaken, report preparation, administrative costs, and any third-party expenses committed on your behalf.
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Any entitlement to a refund (in whole or in part) shall be determined strictly in accordance with our Refund Policy and the relevant service-specific Terms of Engagement, which shall take precedence in the event of any inconsistency.
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Termination by you shall not affect any rights or remedies which have accrued prior to the date of termination.
17.2 Termination by Us
We reserve the right to terminate our agreement with you at any time by providing written notice where it is reasonable to do so. This includes, but is not limited to, the following circumstances:
• You fail to make payment of any amount due to us by the due date;
• You are in material breach of these Terms of Business or any service-specific Terms of Engagement and, where capable of remedy, fail to remedy such breach within a reasonable period following notice;
• We are unable to continue providing the services due to circumstances beyond our reasonable control, including (but not limited to) issues relating to access, health and safety concerns, third-party actions, or force majeure events;
• We are required to cease acting due to legal, regulatory, or professional obligations, including those imposed by the Royal Institution of Chartered Surveyors (RICS) or our professional indemnity insurers;
• A conflict of interest arises which cannot be appropriately managed in accordance with our professional duties.
In the event of termination by us, you shall remain liable for all fees, costs, and disbursements incurred up to the date of termination. Any refund of fees paid in advance shall be determined strictly in accordance with our Refund Policy, subject to reasonable deductions for work undertaken, time incurred, and any non-recoverable costs.
17.3 Effect of Termination
Upon termination for any reason:
• All outstanding invoices shall become immediately due and payable;
• Any licence granted in respect of the use of our Report or materials shall be conditional upon full payment having been received;
• We shall be under no obligation to continue work or provide further services;
• Any provisions which, by their nature, are intended to survive termination (including but not limited to limitation of liability, intellectual property, confidentiality, and dispute resolution) shall remain in full force and effect.
GENERAL PROVISIONS
18.1 Force Majeure
We shall not be liable for any delay in, or failure to perform, our obligations under these Terms of Business where such delay or failure arises from events, circumstances, or causes beyond our reasonable control (“Force Majeure Event”). Such events may include, but are not limited to, acts of God, adverse weather conditions, flood, fire, structural collapse, epidemic or pandemic, war, civil unrest, terrorism, labour disputes, interruption or failure of utilities or transport networks, failure of suppliers or subcontractors, or any act, omission, or restriction imposed by government or other competent authority.
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Where a Force Majeure Event occurs, our obligations shall be suspended for the duration of the event, and we shall use reasonable endeavours to resume performance as soon as reasonably practicable. We shall not be responsible for any losses, costs, or delays arising as a result of such suspension.
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If the Force Majeure Event continues for a period which materially affects our ability to perform the services, we reserve the right to vary, delay, or terminate the instruction upon written notice. In such circumstances, you shall remain liable for all fees, costs, and disbursements incurred up to the date of suspension or termination, and any entitlement to a refund shall be determined in accordance with our Refund Policy.
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For the avoidance of doubt, circumstances affecting access to the property, including actions or inaction by third parties such as agents, tenants, or occupiers, may constitute a Force Majeure Event where such matters are outside our reasonable control.
18.1 Assignment
You shall not assign, transfer, novate, charge, declare a trust over, or otherwise dispose of any of your rights or obligations under these Terms of Business, whether in whole or in part, without our prior written consent, such consent not to be unreasonably withheld or delayed where appropriate.
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Any purported assignment or transfer made without such consent shall be deemed void and of no effect.
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We may assign, transfer, or subcontract our rights and/or obligations under these Terms of Business to another suitably qualified and regulated party, provided that such assignment or subcontracting does not materially prejudice your rights or the standard of service to be provided. Where we subcontract any part of the services, we shall remain responsible for the acts and omissions of any such subcontractor.
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This agreement is personal to you, and no third party shall acquire any rights under it by virtue of any assignment or otherwise, save as expressly provided within these Terms of Business.
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18.2 Severability
If any provision, or part of any provision, of these Terms of Business is found by any court or competent authority to be invalid, unlawful, or unenforceable, such provision or part-provision shall, to the extent required, be deemed severed and shall not affect the validity and enforceability of the remaining provisions of these Terms of Business, which shall continue in full force and effect.
Where any provision is found to be invalid, unlawful, or unenforceable, the parties shall use reasonable endeavours to replace such provision with a valid and enforceable provision which, to the greatest extent possible, achieves the intended commercial and legal effect of the original provision.
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For the avoidance of doubt, the invalidity or unenforceability of any provision in one jurisdiction shall not affect the validity or enforceability of that provision in any other jurisdiction, nor shall it affect the validity or enforceability of any other provision contained within these Terms of Business.
18.3 No Waiver
No failure or delay by us in exercising any right, power, or remedy provided under these Terms of Business, or by law, shall operate as a waiver of that or any other right, power, or remedy, nor shall it prevent or restrict the further exercise of that or any other right, power, or remedy.
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Any waiver of any provision of these Terms of Business shall only be effective if given expressly in writing and shall apply only to the specific circumstances for which it is given. No waiver shall be deemed to constitute a continuing waiver or a waiver of any subsequent breach or default.
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For the avoidance of doubt, the enforcement of any provision at any time shall not prevent us from enforcing that or any other provision at a later date.
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18.4 Entire Agreement
These Terms of Business, together with any applicable service-specific Terms of Engagement, the Report, and any documents expressly incorporated by reference, constitute the entire agreement between you and us and supersede all prior agreements, negotiations, representations, or understandings, whether written or oral, relating to the subject matter of the instruction.
You acknowledge that, in entering into this agreement, you have not relied upon any statement, representation, assurance, or warranty (whether made innocently or negligently) that is not expressly set out in these Terms of Business or the relevant Terms of Engagement.
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Nothing in this clause shall operate to limit or exclude liability for fraud or fraudulent misrepresentation.
In the event of any inconsistency between these Terms of Business and any service-specific Terms of Engagement, the latter shall prevail to the extent of such inconsistency.
APPLICABLE LAW
19.1 Governing Law
These Terms of Business, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
19.2 Jurisdiction
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non contractual disputes or claims) arising out of or in connection with these Terms of Business, their subject matter, or formation.
CONTACT INFORMATION
Rellim Surveyors Limited
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
Email: hello@rellimsurveyors.co.uk
Website: www.rellimsurveyors.co.uk
Reg in England and Wales | Company No: 12898464 | RICS Regulation No: 868684 | VAT No: 427 1628 00
For the avoidance of doubt, communications may be sent by email or post. Any notice shall be deemed received, if sent by email, on the next working day following transmission, and if sent by post, within two working days of dispatch, unless evidence to the contrary is provided.